Call Centre Equipment Finance

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    Call Centre Equipment Finance & Leasing with Gable Asset Finance

    Setting up or upgrading a call centre requires significant investment in hardware, software, and ergonomic infrastructure. At Gable Asset Finance, we provide specialist finance solutions that help UK businesses fund call centre equipment without draining cash reserves. From computers and noise-cancelling headsets to VoIP platforms, CRM systems, and ergonomic furniture, our tailored financing packages help businesses of all sizes access the latest technology while preserving working capital.

    Why Call Centre Equipment Finance Matters

    Whether you’re running an inbound customer service hub, an outbound sales operation, or a hybrid virtual call centre, reliable equipment is non-negotiable. Modern contact centres require a mix of high-performance IT hardware, specialist communication software, and comfortable, compliant furniture. However, purchasing everything upfront can put strain on cash flow and delay growth. Financing allows you to:

    • Spread costs over time with predictable monthly payments
    • Access cutting-edge technology and upgrade as systems evolve
    • Benefit from potential tax advantages such as capital allowances
    • Preserve working capital for marketing, staffing, and operational expenses
    • Scale quickly to meet growing customer demand

    Essential Hardware for Call Centres

    Call centres depend on robust and reliable hardware. Gable Asset Finance helps businesses acquire the full range of physical assets needed to operate efficiently.

    Computers

    Every agent requires a dedicated computer capable of running multiple software applications simultaneously. Financing covers desktops, laptops, thin clients, and servers. Businesses can choose between outright purchase financing or leasing agreements to upgrade hardware every 3–5 years.

    Headsets

    Noise-cancelling headsets are critical to ensure clear communication. From wired USB options to wireless headsets with integrated controls, financing allows call centres to equip every agent affordably. Bulk leasing packages are popular for scaling centres.

    Internet & Networking Infrastructure

    Reliable internet and internal networking are the lifeblood of a call centre. Finance can be arranged for routers, firewalls, switches, servers, and uninterruptible power supply (UPS) systems that guarantee uptime and protect sensitive data.

    Workstations

    Ergonomic desks and chairs are essential for agent health and productivity. Finance packages cover bulk purchases of workstations, standing desks, partition systems, and breakout furniture for modern collaborative spaces.

    Essential Software for Call Centres

    Hardware alone is not enough. Today’s call centres are powered by advanced software platforms that enable effective communication, reporting, and compliance. Gable Asset Finance arranges finance for licenses, implementation, and subscription models.

    VoIP Phone Systems

    VoIP systems allow cloud-based calling, eliminating the need for expensive legacy telephone infrastructure. Finance ensures businesses can adopt leading VoIP platforms with features like call forwarding, voicemail-to-email, and integrated analytics.

    Customer Relationship Management (CRM) Systems

    A CRM is the backbone of customer interaction, allowing agents to track call history, customer data, and sales funnels. Financing options help businesses invest in powerful CRMs like Salesforce, HubSpot, or industry-specific platforms.

    Automatic Call Distribution (ACD)

    ACD systems ensure calls are routed efficiently to the right agent or department, reducing wait times and improving customer satisfaction. Financing spreads the cost of deployment across manageable terms.

    Interactive Voice Response (IVR)

    IVR systems allow customers to self-serve through menu options, reducing agent workload. Leasing options make IVR deployment affordable even for smaller centres.

    Advanced Features

    • Call Recording & Analytics – Crucial for compliance, training, and performance improvement
    • Reporting Tools – Track metrics like average handling time, customer satisfaction, and abandonment rates
    • Omnichannel Routing – Handle calls, live chats, social media, and emails in a unified system
    • Cloud-Hosted Platforms – Flexible, scalable, and ideal for remote or hybrid call centres
    • Data Security Systems – Encryption tools and frameworks like SASE protect sensitive customer data

    Furniture & Ergonomic Requirements

    Beyond IT and software, call centres need well-designed environments to maximise agent comfort and compliance with UK workplace health and safety regulations. Gable Asset Finance provides finance for:

    • Ergonomic office chairs to reduce back strain
    • Adjustable desks (including sit-stand models)
    • Acoustic panels and partitions for noise reduction
    • Lighting solutions to improve working conditions
    • Breakout furniture for staff wellbeing and collaboration

    Finance Options Available

    We work with businesses to tailor finance agreements that suit their needs and cash flow patterns.

    • Hire Purchase (HP) – Ownership at the end of the agreement with fixed monthly payments
    • Leasing – Use equipment without owning it, with options to upgrade at the end of term
    • Loans – Borrow to purchase equipment outright, spreading repayment over time
    • Refinancing – Release cash from assets you already own by refinancing equipment

    Industry Trends in Call Centre Technology

    The UK call centre industry is rapidly evolving, with trends such as:

    • AI and Automation – Chatbots and AI-driven analytics improve efficiency
    • Remote and Hybrid Working – Cloud systems make home-based agents viable
    • Regulatory Compliance – GDPR and FCA rules require investment in secure systems
    • Omnichannel Communication – Integration of voice, chat, social media, and email
    • Sustainability – Energy-efficient hardware and green IT financing

    Tax Considerations for Call Centre Equipment Finance

    Financing call centre equipment offers multiple potential tax advantages:

    • Capital Allowances – Purchases like computers, furniture, and headsets may qualify for Annual Investment Allowance (AIA)
    • Tax-Deductible Leasing Payments – Many leasing agreements allow payments to be written off as business expenses
    • VAT Recovery – VAT-registered businesses can often reclaim VAT on financed equipment
    • Cash Flow Optimisation – Financing avoids tying up large sums, keeping liquidity available

    Case Studies

    Case Study 1: Expanding Inbound Call Centre

    A Midlands-based insurance provider required 80 new workstations, VoIP integration, and CRM licenses. Using a structured leasing package from Gable Asset Finance, they spread costs over 36 months, enabling immediate expansion without depleting reserves.

    Case Study 2: Virtual Call Centre Transition

    A London recruitment firm shifted to a remote-first model during the pandemic. Financing covered laptops, secure VPN software, and cloud-hosted VoIP services, ensuring compliance and continuity while conserving working capital.

    Case Study 3: Outbound Sales Team Upgrade

    A Yorkshire outbound sales company needed advanced dialling systems and predictive analytics. Through hire purchase agreements, they acquired new hardware and software while gaining ownership of critical assets at the end of the term.

    FAQs on Call Centre Equipment Finance

    What types of call centre equipment can be financed?

    We can finance hardware, software, furniture, networking systems, and even cloud-based service subscriptions.

    Can I finance both new and used equipment?

    Yes, Gable Asset Finance arranges finance for new, reconditioned, and even auction-bought assets.

    What if I need to upgrade during the lease?

    Upgrade paths can be built into your agreement, allowing you to stay current with the latest technology.

    Is financing available for small businesses?

    Absolutely. We work with call centres of all sizes, from start-ups with five seats to enterprise-scale contact centres.

    How long are typical finance terms?

    Finance terms typically range from 12 to 60 months, depending on the asset type and business requirements.

    Partner with Gable Asset Finance

    At Gable Asset Finance, we specialise in helping UK businesses finance call centre equipment efficiently and affordably. With solutions for computers, headsets, software, and furniture, we make it easy to scale your operations while protecting cash flow. Contact us today to discuss a bespoke finance package that meets your needs.

     

    Are you looking to set up a call centre from scratch? Are you running an existing call centre? If so we can help arrange finance for all the equipment and furniture required.

    • Do you require finance to replace an existing telephone system?
    • Are you looking to expand an existing telephone system?
    • Are you seeking finance to set up a brand new telephone system?

    We can arrange finance on virtually any capital expenditure required to set up or manage a call centre including:

    • Avaya Telephones
    • Alcatel Telephones
    • BT Telephones
    • Cisco Telephones
    • Doro Telephones
    • Grandstream Telephones
    • LG Telephones
    • Linksys Telephones
    • Mitel Telephones
    • Nortel Telephones
    • NEC Telephones
    • Panasonic Telephones
    • Polycom Telephones
    • Samsung Telephones
    • Siemens Telephones
    • Snom Telephones
    • Toshiba Telephones
    • Find a Headset
    • Headsets Avaya Telephones
    • Headsets Alcatel Telephones
    • Headsets BT Telephones
    • Headsets Cisco Telephones
    • Headsets Doro Telephones
    • Headsets Grandstream Telephones
    • Headsets LG Telephones
    • Headsets Linksys Telephones
    • Headsets Meridian Telephones
    • Headsets Mitel Telephones
    • Headsets Nortel Telephones
    • Headsets NEC Telephones
    • Headsets Panasonic Telephones
    • Headsets Polycom Telephones
    • Headsets Samsung Telephones
    • Headsets Siemens Telephones
    • Headsets Snom Telephones
    • Headsets Toshiba Telephones
    • Aastra headsets
    • Aastra 53i 55i 57i headsets
    • Aastra 6730i headsets
    • Aastra 6731i headsets
    • Aastra 6739i headsets
    • Aastra 9112i 9133i headsets
    • Grandstream headsets
    • Grandstream GXP2000 GXP2060 headset
    • Grandstream GXV3000 headset
    • Snom headsets
    • Snom 820 870 IP headsets

    Cisco Headsets

    • Cisco 7942G headsets
    • Cisco 7962G headset
    • Cisco SPA525G headset
    • Cisco SPA509G headset
    • Cisco SPA508G headset
    • Cisco 9951 headset
    • Cisco 9971 headset
    • Cisco 7970G headset
    • Cisco 7971G headset

    Panasonic KX-DT Headsets

    • Panasonic KX-DT346 headset
    • Panasonic KX-DT343 headset
    • Panasonic KX-DT333 headset
    • Panasonic KX-DT321 headset

    Splicecom Headsets

    • Splicecom PCS560 headset
    • Splicecom PCS570 headset
    • Splicecom PCS580 headset
    • Splicecom PCS520 headset
    • Splicecom PCS100 headset
    • Splicecom PCS410 headset

    Yealink Headsets

    • Yealink T28P headset
    • Yealink T26P headse

    Business telephone systems

    • Avaya INDeX telephone systems
    • Avaya Definity telephone systems
    • BT Meridian Norstar telephone systems
    • Siemens telephone systems
    • Samsung telephone systems
    • Norstar telephone systems
    • BT Norstar Phones
    • Panasonic telephone systems
    • IP Office telephone systems
    • IP Office phone systems
    • Used IP office telephone systems
    • Index telephone systems
    • Lucent Index telephone systems
    • LG Telephone systems
    • Alcatel telephone systems
    • Meridian telephone systems
    • Meridian Norstar Phones
    • BT Meridian Phones
    • Toshiba telephone systems
    • NEC telephone systems
    • BT telephone systems
    • Lucent Definity telephone systems
    • Turrets telephone systems

    Handsets Avaya Index Phones

    • Avaya Index DT Series System phones:
    • Avaya Index DT1 basic phone
    • Avaya Index DT3 Feature phone
    • Avaya Index DT4 Feature phone
    • Avaya Index DT5 Feature phone
    • Avaya Index 20 Series System Phones:
    • Avaya Index 2010 entry phone
    • Avaya Index 2030 LCD DSS phone
    • Avaya Index 2050 LCD DSS BLF phone
    • Avaya Definity System Phones
    • Avaya 6402 Telephones
    • Avaya 6408 Telephones
    • Avaya 6416 Telephones
    • Avaya 6424 Telephones
    • Avaya 6400 Telephones
    • Avaya 6416d handsets
    • Avaya 6408d+ handsets
    • Avaya callmaster handsets

    Avaya 5400 Series Definity System Phones

    • Avaya Definity 5400 system phones
    • Avaya Definity 5402 phone
    • Avaya Definity 5410 phone
    • Avaya Definity 5420 phone
    • New Avaya 5600 Series Definity System Phones
    • Avaya Definity 5600 system phones
    • Avaya Definity 5601 phone
    • Avaya Definity 5602 phone
    • Avaya Definity 5610 phone
    • Avaya Definity 5620 phone

    BT Norstar

    • BT Norstar M7000 and M7000N phones
    • BT Norstar M7100 Basic phone
    • BT Norstar M7208 Standard phone
    • BT Norstar M7310 Exec phone
    • BT Norstar M7100N
    • BT Norstar M7208N Standard phone
    • BT Norstar M7310N Executive phone

    BT Norstar T7000 phones

    • BT Norstar T7000 series phones
    • BT Norstar T7100 basic phone
    • BT Norstar T7208 standard phone
    • BT Norstar T7316 Executive phone
    • BT Option phones
    • BT Option 2000 phones
    • BT Option M2000 system phones
    • BT Option M2006 Phone
    • BT Option M2008 Phone
    • BT Option M2616D Phone
    • BT Option M2216D phone
    • BT Option 3000 phones
    • BT Option M3000 system phones
    • BT Option M3110 Phone
    • BT Option M3310 Phone
    • BT Option M3820 Phone
    • BT Option 3900 phones
    • BT Option M3900 system phones
    • BT Option M3901 phone
    • BT Option M3902 Phone
    • BT Option M3903 Phone
    • BT Option M3904 phone
    • BT Option M3905 phone
    • BT Inspiration Series
    • BT Inspiration Phones
    • BT Versatility phones
    • BT Versatility V phone
    • BT Versatility V8 phone
    • BT Versatility V16 Feature phone

    LG Goldstar phones LKD phones

    • LG Goldstar LKD 2 Button phone
    • LG Goldstar LKD 8 Button executive phone
    • LG Goldstar LKD 30 Button executive phone
    • LKD 2 8 30 button phones
    • LG Goldstar LKD Phones

    Mitel Superset 4000 system phones

    • Mitel Superset 4015 phone
    • Mitel Superset 4025 phone
    • Mitel Superset 4150 phone

    Mitel Imagination system phones

    • Mitel Imagination Millennium 100 phone
    • Mitel Imagination Millennium 200 phone
    • Mitel Imagination Millennium 210 phone
    • Mitel Imagination Millennium 250 phone
    • Mitel Imagination Millennium 300 phone
    • Mitel Imagination Millennium 350 phone
    • Mitel Imagination Millennium 400 phone
    • Mitel Imagination Millennium 410 phone

    Mitel ICP phones

    • Mitel ICP 5001 phone
    • Mitel ICP 5005 phone
    • Mitel ICP 5010 phone
    • Mitel ICP 5140 phone
    • NEC System Phones
    • NEC Nitsuko DXE System Phones
    • Nitsuko 12 button executive phone
    • Nitsuko 24 button display phone
    • NEC XN120 system phones
    • NEC XN120 22 button standard phone
    • NEC XN120 Vision 22 button display phone
    • NEC Nitsuko XN120 DXE phones

    Panasonic

    • Panasonic KXT7720EW phone
    •  Panasonic KXT7735EW phone
    • Panasonic KXT7730EW phone
    • Panasonic KXT7740EW phone
    • Panasonic KXT7750EW phone

    Panasonic Digital Handsets – KXTDA System

    • Panasonic KX-NT265 phone
    • Panasonic KX-T7668 phone
    • Panasonic KXT7710 phone
    • Panasonic KXNT136 phone
    • Panasonic KXT7630 phone
    • Panasonic KXT7633 phone
    • Panasonic KXT7636 phone
    • Panasonic KXT7640 phone
    • Panasonic KXT7603 phone

    Panasonic KX-T series

    • Panasonic KX-TD series
    • Panasonic KX-TD Series System phones
    • Panasonic KX-T 7250E OHD phone
    • Panasonic KX-T 7235E 12 key large display phone
    • Panasonic KX-T 7230E 24 key large display phone
    • Panasonic KX-T 7400 Series
    • Panasonic KX-T 7420E 12 key standard phone
    • Panasonic KX-T 7040E phone
    • Panasonic KX-T 7425 phone
    • Panasonic KX-T 7436 24 button phone
    • Panasonic KX-T 7440 phone phone
    • Panasonic KX-T 7441 DSS 48 key unit
    • Panasonic KX-T 7431E 12 key 1 line LCD phone
    • Panasonic KX-T 7433E 24 key 3 line LCD phone
    • Siemens phones and systems
    • Siemens Hicom Ultraset
    • Siemens Ultraset 8 Key (Button) Standard (STD)
    • Siemens Ultraset 16 Key (Button) Executive (EXEC)

    Siemens Optiset E System phones and handsets

    • Siemens Optiset E Entry Phone
    • Siemens Optiset E Standard Phone
    • Siemens Optiset E Advance Plus Phone
    • Siemens Optiset E Memory Phone

    Siemens Hicom Optiset and Siemens Optipoint 500 phones and handsets

    • Siemens Hicom Optiset E Standard phone
    • Siemens Hicom Optiset E Advance Plus phone
    • Siemens HiPath Optipoint 500 basic phone
    • Siemens HiPath Optipoint 500 standard phone
    • Siemens HiPath Optipoint 500 advance phone
    • Samsung DCS and DC series phones
    • Samsung DCS 6 button phone
    • Samsung DCS 12 button phone
    • Samsung DCS 24 button executive phone
    • Samsung DS5007S phone
    • Samsung DS5014D phone
    • Samsung DS5014S phone
    • Samsung DS5021D phone
    • Samsung DS5038D phone

    Toshiba DKT system phones

    • Toshiba DKT 2000 phones
    • Toshiba DKT2010FH phone
    • Toshiba DKT2010FS phone
    • Toshiba DKT2010FSD phone
    • Toshiba DKT2020FS phone
    • Toshiba DKT2020FSD phone
    • Toshiba DKT 2500 phones
    • Toshiba DKT2510FS phone
    • Toshiba DKT2510FSD phone
    • Toshiba DKT2520FS phone
    • Toshiba DKT2520FSD phone

    Toshiba DKT 3000 phones

    • Toshiba DKT3010FS phone
    • Toshiba DKT3010FSD phone
    • Toshiba DKT3014SDL phone
    • Toshiba DKT3020FS phone
    • Toshiba DKT3020FSD phone

    Toshiba DKT 3500 phones

    • Toshiba DKT3512FS 22 button phone
    • Toshiba DKT3512FSD 22 button phone
    • Toshiba DKT3512FS 34 button phone
    • Toshiba DKT3512FSD 34 button phone
    • Toshiba DKT3014FSDL 14 button phone

    Headsets for Toshiba DKT 3500 phones

    • Headsets for Toshiba DKT3512FS 22 button phone
    • Headsets for Toshiba DKT3512FSD 22 button phone
    • Headsets for Toshiba DKT3512FS 34 button phone
    • Headsets for Toshiba DKT3512FSD 34 button phone
    • Headsets for Toshiba DKT3014FSDL 14 button phone

    We are able to offer lease finance and loans for call center and telecommunication products specifically utilised by call centers. We have over 10 years of telecom/call centre finance expertise.

    Please feel free to contact us with any question relating to your
    application. We can finance virtually any call centre product, including software, so if your looking for competitive finance give us a call or apply online.